Use Cases

Account Notifications

Use automated voice and SMS alerts to streamline customer management
  • Right message, right time

    Trigger real-time SMS or voice notifications based on customer account info, usage or behavior.
  • Take a holistic approach

    Build automation across the entire journey, from password resets to low-balance alerts.
  • Real-time conversations

    Leverage the immediacy of SMS and allow customers to respond to messages in real time.


Keep your customers informed

Build logic into your application

Set up the account triggers you need based on events in your CRM system (e.g., if a customer hasn't paid their bill, send a reminder on the due date).

Your app tells Telnyx to send an alert

Based on your logic, Telnyx will trigger an SMS or voice notification to your customer.

Capture customer responses

Allow customers to respond by replying to the SMS, clicking a link, replying verbally on the call, or inputting digits. You can process this information and schedule callbacks as needed.

Questions on setup? Talk to our experts

Everything you need to set up automated account notifications with Telnyx

  • Quickstart guides
  • Easy-to-follow tutorials
  • Python, Ruby, PHP and Node SDKs
  • API reference docs

Explore the Docs

Choose Telnyx for messages that send first time, every time.

  • High Deliverability
    Telnyx is an enterprise-grade carrier network with a private backbone.
  • Deep Number Inventory
    We give you infinite choice and flexibility with phone numbers in over 60 countries.
  • Global Reach
    Extend your global footprint. Reach any SMS-enabled number in the world.
  • Unparalleled 24/7 Support
    Our team of in-house engineers is available around the clock.
  • Fair and Transparent Pricing
    We offer pay-as-you-go pricing with automatic volume and commitment discounts

Ready to Get Started?

Questions on setup? Talk to our experts