Use Cases

Cloud IVR

Build a scalable IVR to deliver a better customer experience and reduce operational costs.
  • Easy integration

    Build, deploy and iterate on your IVR with ease. Add or tweak features as you gain new customer insights.
  • Customer satisfaction

    Use customer data to add context to every interaction and provide personalized service.
  • Lower costs

    Quickly get customers where they need to go for a better, more cost-effective experience.


Build a flexible IVR in the cloud

Acquire phone numbers

Port existing phone numbers or purchase new ones from the Mission Control Portal or Numbers API. You can search for numbers within a specific country and area code.

Configure your IVR menu

Configure your IVR to suit your needs by building logic into your contact center application. You can route and record calls, play hold music and audio menus, capture keypad or voice inputs, and use text-to-speech.

Receive and route calls

When your application receives calls, it will send commands to the Telnyx Call Control system according to your logic, and your IVR menu will be executed in real time.

Questions on setup? Talk to our experts

Everything you need to build a cloud-based IVR with Telnyx

  • Quickstart guides
  • Easy-to-follow tutorials
  • SDKs in your preferred language
  • API reference docs

Explore the Docs

Choose Telnyx for our global, scalable voice API.

  • Call Quality Guarantee
    Our unique carrier infrastructure means more reliable, direct call connections.
  • Deep number inventory
    We give you infinite choice and flexibility with phone numbers in over 60 countries.
  • Granular Control
    Leverage simultaneous bidirectional data transmission for interactive command and control.
  • Media Streaming
    Duplicate and deliver the media stream to multiple recipients in real time.
  • Unparalleled 24/7 Support
    Our team of in-house engineers is available around the clock.

Ready to Get Started?

Questions on setup? Talk to our experts