Use Cases

Account Notifications

Use automated voice and SMS alerts to streamline customer management

Easily build a Customer Notifications System

Today’s customer experience should work seamlessly across mobile apps and web, in near real-time fashion. Many customers prefer to receive - and may even pay extra for - text message status updates, appointment reminders and more. Integrating such functionality into your customer experience can be unwieldy, especially if not all your customers have your mobile app. With Telnyx, setting up SMS functionality can be done in as little as 30 minutes.

Build logic into your application

Set up triggers in your application to send account related notifications at specific times or based on specific events, such as a status update on a package. Connect these to the set-and-forget Telnyx Messaging API.


Your app tells Telnyx to send an alert

Based on your logic, Telnyx will trigger a text message notification to your customer. This could be anything from appointment reminders to customer notices.


Capture customer responses

With 2-way SMS numbers, customers can respond by replying to the SMS with whatever logic you like, for example a “Y” to confirm attendance of an appointment. This allows you to manage the customer experience beyond mobile apps, push or web notifications.


Keep your customers informed with a Customer Notifications system

Questions on setup? Talk to our experts

Steve McNeese

Ready to Get Started?

Questions on setup? Talk to our experts

Frequently Asked Questions about building Account Notifications Software

By using the Telnyx Messaging API, you can set and forget order status updates, receive replies from customers and more.

By using the Telnyx Messaging API, you can set and forget automated account notifications, receive replies from customers and more.

Yes! We support hosted SMS for existing numbers including toll-free numbers in the US. Check out our Hosted SMS developer documentation for more information.

If you want to improve your customer experience, you can use our Messaging API to set up 2-way communication with customers.

Any kind of update that is transactional in nature would be ideal for this use case. For example, an order confirmation, a status update on a pending application, or even warning notices.

If Telynx receives a stop-word reply from an end user, they will automatically be opted out of future sends. You can learn more about this policy here.