Build logic into your application
Set up triggers in your application to send account related notifications at specific times or based on specific events, such as a status update on a package. Connect these to the set-and-forget Telnyx Messaging API.
Your app tells Telnyx to send an alert
Based on your logic, Telnyx will trigger a text message notification to your customer. This could be anything from appointment reminders to customer notices.
Capture customer responses
With 2-way SMS numbers, customers can respond by replying to the SMS with whatever logic you like, for example a “Y” to confirm attendance of an appointment. This allows you to manage the customer experience beyond mobile apps, push or web notifications.
- Explore SMS API
Client Notifications System Messaging APIProgrammatically send client notifications and more to your customers.
- Learn more
Account Notifications via Short CodeUse a recognizable short code number to send notification messages and more to customers and allow them to reply.
- [Explore Global Numbers]
Local Numbers for Customer Notifications System SMSWant to create a global, unified notification platform? You can use local numbers in selected countries for SMS notifications.
- "SMS started out as a kind of nice-to-have feature that we offered. But it has grown out of that to become a critical piece of communication that’s expected by our customers.”
- Explore docs
Messaging API documentation for customer notifications systemTelnyx’s Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. If you want to learn how to build SMS into a unified notification platform for your customers, this is the place.
- View message sending tutorial
Message sending tutorialLearn how to send an account notification message programmatically using the Telnyx Messaging API.
- View tutorial
Hosted SMS tutorial for Client NotificationsWant to send messages from your existing customer service number to streamline customer experience? Learn how to port over an existing number for client notifications.
Frequently Asked Questions about building Account Notifications Software
By using the Telnyx Messaging API, you can set and forget order status updates, receive replies from customers and more.
By using the Telnyx Messaging API, you can set and forget automated account notifications, receive replies from customers and more.
Yes! We support hosted SMS for existing numbers including toll-free numbers in the US. Check out our Hosted SMS developer documentation for more information.
If you want to improve your customer experience, you can use our Messaging API to set up 2-way communication with customers.
Any kind of update that is transactional in nature would be ideal for this use case. For example, an order confirmation, a status update on a pending application, or even warning notices.
If Telynx receives a stop-word reply from an end user, they will automatically be opted out of future sends. You can learn more about this policy here.