Build last mile delivery solutions with the Telnyx Messaging API

Order tracking software API

Build SMS notifications into your order tracking software

Order tracking platforms like last mile delivery require complex logic, including GPS, driver information and more. Today’s customers expect clear updates on their order status throughout the delivery process. With the Telnyx Messaging API, building customer order management software and services has never been easier.

Build SMS logic into your order status software

Set up triggers in your application to send delivery updates based on GPS location, realtime tracking data, or certain events (e.g., last mile delivery process has started). Purchase an appropriate phone number and connect your logic to our Messaging API, then set-and-forget. You can even support an SMS ordering system via the Telnyx Messaging API.


Your online order tracking software tells Telnyx to send an update

Based on your logic, Telnyx will trigger an SMS or voice notification to your customer to provide valuable information about their order status. This could be anything from an order confirmation to real-time updates about an impending delivery.


Your customers benefit from your last mile delivery software

The customers have a better experience as a result of your timely notifications regarding their home deliveries, which continue to rapidly increase in demand.


Your business captures data for future efficiency

Leverage SMS as a way to collect data for routes (i.e. tagging numbers and creating number pools for each route) to measure KPIs and inform data driven improvements to delivery solutions.


Keep customers informed with order tracking software

Questions on setup? Talk to our experts


Ready to Get Started?

Questions on setup? Talk to our experts

Frequently Asked Questions about building Order Management Software

By using the Telnyx Messaging API, you can set and forget order status updates, receive replies from customers and more.

Yes! We support hosted SMS for existing numbers including toll-free numbers in the U.S. Check out our Hosted SMS developer documentation for more information.

Yes. If you want to improve your customer experience, you can use our Messaging API to set up 2-way communication with customers.

Anything that requires a tracked delivery or shipment is a great use case for order status SMS (e.g. packages, groceries or even pizza).

If Telynx receives a stop-word reply from an end user, they will automatically be opted out of future sends. You can learn more about this policy here.